Once all your products have been checked, you'll see a diagnostics report that checks: Click this to automatically start your review and to determine whether your feed is ready to be sent to Facebook. You'll see a separate tab on the left-hand panel called 'Feed Review'. Like we mentioned briefly, you can use DataFeedWatch to check your feed for potential errors before they a negative impact. All the required fields will already be there for you to map.
Using a third party tool like DataFeedWatch will save you this extra step, since we provide feed templates specific to the channel. Go to ‘Fix errors’ and follow the directions - they’ll take you exactly to the right part of your catalog. A pop-up window will appear where you can learn more about what’s going on and what you need to do. Next to each problem detected, there will be a button called ‘Review’. It’s important to address these as soon as possible so that your sales aren’t affected. Consider adding missing recommended fields to give your ads more depth and a better chance of performing well.Įrrors will be red and can actually stop your ads and products from showing. They won’t stop your products from showing, but may affect your performance negatively. Warnings will be yellow, and are the less severe of the two. You will also see two kinds of messages: warnings and errors. This is an area of your Commerce Manager that you should be checking regularly to ensure smooth running for your ads and a good experience for your customers. Running these debugging tests early and often will save you time in the long run so you can catch any problems as soon as possible and without having to wait the 48 hours for your ads to be approved. When using DataFeedWatch you can run a feed review each time you make changes to your feed to catch any errors before sending it to Facebook. Clicking each error will show you which products are involved and what the issue is. It will let you know if your feed can be accepted as is, or if there are changes to be made. It’s good to check this early on, to make sure that everything will be good to go when being reviewed. You’ll just need to copy and paste your whole feed into the text box and press ‘Validate’. For most merchants selling physical items, you’ll choose ‘Products’.
When using the feed debugger tool, choose the type of catalog you have.
Write your message including as many details as possible and choose how you’d like to be contacted.įacebook also provides pretty extensive help articles that may just help solve the issue you’re facing without needing to contact their support directly.There will be a dropdown menu where you can choose the relevant topic.Go to either the ‘Education’ or ‘Overview’ tab and then choose ‘Support’.Choose the area you’re having trouble with.Log into your account and go to Commerce Manager.You can get in touch with them via email or occasionally through live chat (it’s still being implemented).
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As promised, we’ll go over how to assess problems in your feed, figure out what’s going on and how to fix them.įirst, it’s important to note that if something isn’t working with your Facebook ads, that you can just go to their support directly. It slows down your sales efforts and creates problems with your workflow. HTML format isn’t supported or XML line too longīook an expert Facebook feed consultation ĮCommerce retailers all know the irritation that comes with having product feeds rejected by Facebook. Products can’t be added by multiple sourcesĭata feed uploads slowly or file size too large Prod uct identifiers Universal IDs are missing
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